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A limited number of passes will be sold with access to Club Live, which includes EndSessions from some of the performers, light appetizers, cash bar, commemorative laminate and a Deck the Hall Ball Souvenir. You need to also purchase a Deck the Hall Ball Ticket and the Premium Experience can be added at check out to any Deck the Hall Ball ticket. The Premium Experience Club Live Area is 21+.

Will Call Tickets

Will Call is located at the East Box Office. The Will Call windows open two hours prior to the start of each event.

Day of Show Tickets

You may purchase tickets at the box office on the day of the show if any tickets are still available.

General Admission Seating

The floor is general admission, standing room only.

Ticket Refunds

Tickets are non-refundable except in the event of a cancellation, and then tickets are refundable at the original point of purchase only. There is no re-entry during the concert. Once inside the venue, ticket holders cannot go back to their cars.

Disabled Seating

Accessible/disabled seating is available on all levels of the arena. Accessible seating and parking are available through Ticketmaster and the KeyArena Box Office. When ordering accessible tickets, it is important to indicate that you require accessible seating so we can properly seat you.

Accessible Seating Optons

  1. Visit Ticketmaster online, select the event, and click on the "Request Accessible Tickets" icon.
  2. Call Ticketmaster at 800-745-3000 and request accessible tickets.
  3. Visit a Ticketmaster retail outlet and request accessible tickets.

KeyArena Box Office also sells accessible seating. Please visit the Box Office page for hours and more information. For questions/concerns regarding accessible seating, please contact Seattle Center Customer Service at (206) 684-7200.

Parking Info

  1. Mercer Garage: Third Avenue N. & Roy Street
  2. 1st Avenue North Garage: between John and Thomas Street
  3. 5th Ave N Garage: Fifth Avenue N. & Republican Street

Disabled Parking

Designated parking is available for guests with disabilities in all Seattle Center parking garages. These spaces, including van-accessible spaces, are designated for vehicles displaying a current state-issued disability placard or license plate. Disabled spaces are filled on a first-come, first-served basis so please plan accordingly. Please refer to the Parking section of this website for maps, directions and more information.

Photography Info

No commercial or flash photography of any kind is permitted. Camcorders or any other audio/visual equipment is prohibited unless authorized by lineup/promoter or performer. Specifically, the use of the following equipment is not permitted:

  • Lenses greater than three-and-one-half inches in length
  • Telephoto or zoom lenses of any kind
  • Interchangeable lenses of any kind
  • Monopods or tripods
  • Flash equipment of any kind

Is re-entry allowed?

KeyArena has a "no re-entry" policy during events. Guests who wish to return a prohibited item to their vehicle or need to exit and re-enter due to personal emergencies, must first make contact with an Admissions supervisor or manager via the KeyArena Information Booths to make necessary arrangements.

Food and Beverages Info

Guests may not bring food and/or beverage items into the arena during events. Glass bottles or metal cans are strictly prohibited. Guests must dispose of the unauthorized items prior to entrance into the arena or return them to their vehicle. KeyArena Admissions staff will not check-in or store any food or beverage items.

Smoking Info

Smoking is not permitted in the arena at any time; however, guests are allowed to exit to smoke and re-enter with a valid ticket. See a KeyArena Admissions staff member to be directed to the smoking area at each event.

Items not permitted in venue

  • Aerosol cans
  • Alcoholic beverages or illegal drugs
  • Animals except certified service dogs (animals) for the disabled
  • Bags: Backpacks, Large Bags, Suitcases
  • Balloons add helium inflatables
  • Beach balls and other inflatables
  • Bota bags or wine skins
  • Bullhorns or noise makers
  • Cameras: no flash/professional photography
  • Chains over 6 inches in length
  • Confetti
  • Fireworks, firearms, or other weapons (including all knives, mace or pepper spray)
  • Glass bottles or aluminum cans
  • Ice chests, coolers or thermos containers
  • Jewelry or belts of any kind containing spikes or studs
  • Laser pointers
  • Outside food or beverages
  • Recording devices: Audio or video
  • Signs/Flags/Banners/Posters/Pamphlets
  • Skateboards or roller blades
  • Sticks or clubs including signs attached to sticks
  • Stickers
  • Stools or folding chairs
  • Tripods/ Monopods
  • Water bottles or mugs

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